Ericsson License Activation and Support application process - Ericsson Internal Users

Please follow below steps to raise ticket in MDA for application access.

  1. Ericsson internal user request access via MDA and log in to Ericsson License Activation & Support tool with ”single sign on” (SSO).

    • Role Gallery --> All -> ImportedIDMRoles -> Applications -> Ericsson License Activation and Support -> Production -> Request for required role. Unless you have been instructed otherwise, you should most likely have the "Internal Requester" role.

    • Regular users will only need access to the Production environment. Requests for test sites shall also be submitted in the Production environment.

    • Request access is approved by line manager (Cost Approver). There is actually no individual license fee; the term "cost approver" is just a standard term in MDA.

    • Application is accessible approximately 8 h after approved request.

  2. Access renewal each year - MDA notification, with renewal option as self service (Approved by Cost approver).

    IDM Login Page

Note: Ericsson License Activation and Support access is not eligible in embargo countries. Ericsson employees, customers, or third parties based in embargo countries should contact the license centers in their market areas to learn more about the alternative ways of software license activation and support requests.